Incidents reported on status page for Payment Assist https://status.payment-assist.net/ https://d1lppblt9t2x15.cloudfront.net/logos/102f56dbaa8cae271df12350a569b3c3.png https://status.payment-assist.net/ en https://status.payment-assist.net/ Fri, 01 Aug 2025 20:35:38 +0000 https://status.payment-assist.net/#6c0b2338a917fddc3e355fbf0cd6f898f24ce483d218aac9ab13614fb582c4b4 IT Helpdesk recovered https://status.payment-assist.net/ Fri, 01 Aug 2025 11:01:15 +0000 https://status.payment-assist.net/#6c0b2338a917fddc3e355fbf0cd6f898f24ce483d218aac9ab13614fb582c4b4 IT Helpdesk went down https://status.payment-assist.net/ Thu, 12 Jun 2025 20:37:35 +0000 https://status.payment-assist.net/#bc7e927a25e5dc8ef584627f01c4b0c08d45c921ba1cf5be3f8d2098197c1e16 Merchant API (UK) recovered https://status.payment-assist.net/ Thu, 12 Jun 2025 20:27:07 +0000 https://status.payment-assist.net/#bc7e927a25e5dc8ef584627f01c4b0c08d45c921ba1cf5be3f8d2098197c1e16 Merchant API (UK) went down https://status.payment-assist.net/ Wed, 11 Jun 2025 18:35:41 +0000 https://status.payment-assist.net/#31f309bc208885888a4e34ecf002923010cd2a44de8163e9aa04bc051cd4d946 Merchant API (sandbox) recovered https://status.payment-assist.net/ Wed, 11 Jun 2025 18:08:47 +0000 https://status.payment-assist.net/#31f309bc208885888a4e34ecf002923010cd2a44de8163e9aa04bc051cd4d946 Merchant API (sandbox) went down https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 19:00:49 -0000 https://status.payment-assist.net/incident/548521#c1ae662fc7da2e21c37dae96371b42bd8caaf12ad481f47e0e8d0e881f6459db Maintenance completed https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 19:00:49 -0000 https://status.payment-assist.net/incident/548521#c1ae662fc7da2e21c37dae96371b42bd8caaf12ad481f47e0e8d0e881f6459db Maintenance completed https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/434566 Wed, 25 Sep 2024 13:55:00 -0000 https://status.payment-assist.net/incident/434566#8ccc925dbbbfcfd2e8bacc39892c430e8bef0b716c00a9523525cad017760f92 This issue is now resolved. https://status.payment-assist.net/incident/434566 Wed, 25 Sep 2024 11:32:00 -0000 https://status.payment-assist.net/incident/434566#569720bb5fa3b1041bff1f9c5b6ddd3655a96c7b3d3f2357018e2679ce485327 Our payments gateway, Barclaycard, is currently experiencing an outage with card 3DS/SCA verification. This is unfortunately out of our direct control however we will relay updates as they are made available to us. This issue is preventing checkout completion on new applications. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 20:00:00 -0000 https://status.payment-assist.net/incident/354552#8b512589f6050097714109c983f6989719039941aa0d4ef646da56222d59ca5a Maintenance completed https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 20:00:00 -0000 https://status.payment-assist.net/incident/354552#8b512589f6050097714109c983f6989719039941aa0d4ef646da56222d59ca5a Maintenance completed https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause.