Incidents reported on status page for Payment Assist https://status.payment-assist.net/ https://d1lppblt9t2x15.cloudfront.net/logos/102f56dbaa8cae271df12350a569b3c3.png https://status.payment-assist.net/ en https://status.payment-assist.net/ Mon, 28 Apr 2025 05:35:05 +0000 https://status.payment-assist.net/#9580c61c357c00e09ed2a322b01e67e4f233afdb4383a58a51ec657944c5f61a URL Shortener (payassi.st) recovered https://status.payment-assist.net/ Mon, 28 Apr 2025 05:22:23 +0000 https://status.payment-assist.net/#72dcdfc79ccb5836b9a64e1123369083894c7c59c7db048930a3317697d811b6 Merchant API (sandbox) recovered https://status.payment-assist.net/ Mon, 28 Apr 2025 04:39:02 +0000 https://status.payment-assist.net/#9580c61c357c00e09ed2a322b01e67e4f233afdb4383a58a51ec657944c5f61a URL Shortener (payassi.st) went down https://status.payment-assist.net/ Mon, 28 Apr 2025 01:12:22 +0000 https://status.payment-assist.net/#72dcdfc79ccb5836b9a64e1123369083894c7c59c7db048930a3317697d811b6 Merchant API (sandbox) went down https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 20:24:14 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 20:24:14 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/ Mon, 21 Apr 2025 19:46:04 +0000 https://status.payment-assist.net/#ced25474585a0499ad7a1f272f505b2b0b79ebc8b16897be7625e7778cb67afd payment-assist.co.uk recovered https://status.payment-assist.net/ Mon, 21 Apr 2025 19:45:54 +0000 https://status.payment-assist.net/#f309662a367d0f16ac3f223e20c5cbe7a27a75659795540dfe152d1f939a2dce Merchant API (UK) recovered https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 19:00:49 +0000 https://status.payment-assist.net/incident/548521#c1ae662fc7da2e21c37dae96371b42bd8caaf12ad481f47e0e8d0e881f6459db Maintenance completed https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 19:00:49 +0000 https://status.payment-assist.net/incident/548521#c1ae662fc7da2e21c37dae96371b42bd8caaf12ad481f47e0e8d0e881f6459db Maintenance completed https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:53:36 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:53:36 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/ Mon, 21 Apr 2025 18:06:05 +0000 https://status.payment-assist.net/#ced25474585a0499ad7a1f272f505b2b0b79ebc8b16897be7625e7778cb67afd payment-assist.co.uk went down https://status.payment-assist.net/ Mon, 21 Apr 2025 18:05:24 +0000 https://status.payment-assist.net/#f309662a367d0f16ac3f223e20c5cbe7a27a75659795540dfe152d1f939a2dce Merchant API (UK) went down https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/incident/548521 Mon, 21 Apr 2025 18:00:49 -0000 https://status.payment-assist.net/incident/548521#924d5eba5a8b12ce8a65d0ccc293d6d3f40a6d02542de4948739bd2d475e3c92 We'll be carrying out essential maintenance at 18:00 UTC (19:00 London) that requires the website, merchant dashboard and merchant API to be taken offline. We expect the maintenance to last around 60 minutes, however there is a small chance this will overrun. You will not able to start new or interrogate existing applications during this time. We apologise in advance for any inconvenience. https://status.payment-assist.net/ Sun, 13 Apr 2025 10:08:46 +0000 https://status.payment-assist.net/#96c45fa3cbcadf8a0dc68fbec0d27867bb0c43d39359a1cd9811cbd8f34cf1e7 Merchant API (sandbox) recovered https://status.payment-assist.net/ Sun, 13 Apr 2025 09:05:14 +0000 https://status.payment-assist.net/#96c45fa3cbcadf8a0dc68fbec0d27867bb0c43d39359a1cd9811cbd8f34cf1e7 Merchant API (sandbox) went down https://status.payment-assist.net/incident/434566 Wed, 25 Sep 2024 13:55:00 -0000 https://status.payment-assist.net/incident/434566#8ccc925dbbbfcfd2e8bacc39892c430e8bef0b716c00a9523525cad017760f92 This issue is now resolved. https://status.payment-assist.net/incident/434566 Wed, 25 Sep 2024 11:32:00 -0000 https://status.payment-assist.net/incident/434566#569720bb5fa3b1041bff1f9c5b6ddd3655a96c7b3d3f2357018e2679ce485327 Our payments gateway, Barclaycard, is currently experiencing an outage with card 3DS/SCA verification. This is unfortunately out of our direct control however we will relay updates as they are made available to us. This issue is preventing checkout completion on new applications. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 22:24:01 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 22:24:01 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 20:00:00 +0000 https://status.payment-assist.net/incident/354552#8b512589f6050097714109c983f6989719039941aa0d4ef646da56222d59ca5a Maintenance completed https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 20:00:00 +0000 https://status.payment-assist.net/incident/354552#8b512589f6050097714109c983f6989719039941aa0d4ef646da56222d59ca5a Maintenance completed https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause. https://status.payment-assist.net/incident/354552 Sun, 14 Apr 2024 16:00:00 -0000 https://status.payment-assist.net/incident/354552#f5c50f5f5f6b36e4f269554613f156312330c71fb8d3632716713bd763ad4937 The Payment Assist platform will be undergoing a core database migration on Sunday 14th April 2024. The work will be carried out during a maintenance window starting at 17:00 BST (16:00 UTC). During this time our services may be unavailable or perform slowly, you should expect HTTP 503 responses during any downtime. We apologise for an inconvenience this may cause.